Quality of Care

The Quality Improvement Department supports the mission of Whitman-Walker by providing a framework through which to measure, analyze and improve effective and appropriate care and treatment of its patients. An ongoing assessment of the quality, cost and use of services and a measurement of their outcomes allows Whitman-Walker to plan, monitor, evaluate and improve the services delivered. This process ensures that services are designed to meet the patients’ expressed needs in a timely, safe, caring and respectful way.

Quality activities for Whitman-Walker are overseen by the Director of Quality Improvement, in consultation with the Chief Medical Officer. Whitman-Walker’s Board of Directors maintains an active Quality Assurance, Compliance and Risk Management Committee (QACRM), with the Director of Quality Improvement and Chief Medical Officer serving as the staff committee liaisons.

Quality Indicators
Name Owner Date  
2010 Patient Survey   Chip Lewis 4/4/2011 11:18:51 AM    

2010 Patient Comments   Chip Lewis 4/4/2011 11:18:31 AM    
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